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PLEASE NOTE:
The REDCap Admin team is celebrating Thanksgiving. We will address your support request on Friday the 24th.
Enjoy your holiday.
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Everyone with a Children's username and password automatically has access
to log into REDCap. You do not need to place a request.
Please Note: INDIVIDUAL PROJECT access must be given by the Project Owner or Admin.
REDCap admin cannot add you to individual projects.
Requester's CHOA Network ID / REDCap User Name
* must provide value
This is the ID you use to logon to your computer/redcap
Click here to view users account in Control Center
Requester's First Name
* must provide value
Requester's Last Name
* must provide value
Requester's Primary Email Address
* must provide value
Requester's Primary Phone Number
* must provide value
Project Area
* must provide value
Administrative Administrative CAP Asthma Audiology Cancer Cardiology CF Child Life Dermatology Diabetes Digestive Diseases Emergency Department/Medicine Employee Health Family Services Genetic Disorders HEM/ONC Human Resource Infectious Disease IS&T Legal Marcus Autism Center Neurological Disease Nursing Nutrition Orthopedics Psychiatry/Psychology Pulmonary Quality Radiology Registry Rehab Sickle Cell Strong4Life Sports Medicine Surgery Transplant Tuberculosis Wellness Work/Life Other
Requester's Primary Campus Location
* must provide value
Alpharetta Atlanta Plastic Surgery Canton CAP Chamblee Cobb CPG Data Center Distribution Warehouse Duluth (sports) East Cobb Egleston Emory University/Hospital Emory Children's Center Fayette Forsyth Gwinnett Hamilton Mill Hudson Bridge Hughes Spalding Ivy Walk Marcus Autism Center Meridian Mark MOB Mt. Zion N. Druid Hills North Point Sandy Plains Satellite Blvd. Scottish Rite Snellville Support Buildings Suwanee Town Center Webb Bridge Other
Start typing to quickly sort through the list
Type of Problem
* must provide value
Access Alerts/Notifications Data/Reporting Data mapping and setup privileges for Epic Integration Data adjudication privileges for Epic Integration Twilio Assistance Request changes to a project Request a REDCap Consultant Redcap is slow Request API Token/General API Questions Training Class Cancellation Other
Specify Other
* must provide value
Project Area
* must provide value
Other Project Area
* must provide value
Do you need a consultant for an existing project or a project not yet created?
* must provide value
Existing Project in REDCap Project Not Yet in REDCap
Access Request
Everyone with a Children's username and password now has access
to log into REDCap. You do not need to make a request.
Please Note: INDIVIDUAL PROJECT access must be given by the Project Owner or Admin.
REDCap admin cannot add you to individual projects.
* must provide value
Add new CHOA users to the REDCap SYSTEM (not individual project)
Add new EXTERNAL users to the REDCap SYSTEM (not individual project)
Forgot User Name and/or Password
Unable to log in (provide error message in the description box below)
Want to add yourself or another user to a SPECIFIC REDCap project
Other access request (enter in description box below)
Access rights to request an API token
Please Note: INDIVIDUAL PROJECT access must be given by the Project Owner or Admin.
REDCap admin cannot add you to individual projects.
REDCap ADMIN Request Category
New Project Request
API Token Request
API development
Change Controls
ETL
POC
SAS
Qlikview
SRS
Ticket assignment from REDCap lead
Server Maintenance
Backup or Restore
REDCap Updates or Modules
Plugins or Hooks
Termination List
These are options for REDCap admins to submit tickets such as New project Request, API token , change controls etc
Does the Termination List contain a physician?
* must provide value
Yes No
Yes No
What is the REDCap API?
The REDCap API is an interface that allows external applications to connect to REDCap remotely, and is used for programmatically retrieving or modifying data or settings within REDCap, such as performing automated data imports/exports from a specified REDCap project. For details on the capabilities of the REDCap API and how to use it, please see the REDCap API documentation.
NOTE: If you wish to obtain an API token, which will allow you to make API requests, then someone must first grant you API user privileges on the User Rights page, after which you will then see a link called 'API' on the left-hand menu. That API page will provide instructions on how to request an API token.
What API rights do you need?
* must provide value
Where are you exporting data?
* must provide value
Where are you Importing data from?
* must provide value
Do you have a CHOA user name and password?
Yes No
PLEASE NOTE:
Data Use Agreements are no longer required for REDCap projects effective
February 1, 2020.
REDCap Access Solution
Use your existing Children's username and password to log into REDCap.
If you have forgotten your CHOA UserID or Password, please contact the Solution Center 5-6767.
REDCap External Access Solution
If you have forgotten your password, please click the "reset password" button on the REDCap sign-in page. You will then receive an email with instructions on how to change your password.
Have you already tried this? * must provide value
Yes No
REDCap Project Access Solution
If you, or the person you are requesting for, are able to login to the REDCap system but want access to a SPECIFIC PROJECT please contact the Project Admin or Owner. We cannot do this as we are unable to assess how much access a person would need in a project.
Do you know who is in charge of this project?
Yes No
REDCap Access Issue:
Please read the below BEFORE continuing:
Those WITH a Children's username and password: Use your Children's username and password to login to REDCap as it will always be the same.Those WITHOUT a Children's username and password: Continue with your support request.
Those able to get into REDCap using the link https://redcap.choa.org/redcap , but cannot access a project in REDCap: Do not continue this support request and instead contact the Project Administrator for access to the REDCap project. REDCap Admin are unable to do this for you.
Please list Internal users that need REDCap access here. Please include their CHOA Network ID Number :
The Network ID for Children's employees are REQUIRED for access.
Please choose your external user(s)' institution.
* must provide value
Columbia University Medical Center (CUMC)
Emory University
Phoenix Children's
Premise Healthcare
Medical Univ. of So. Carolina (MUSC)
Other
Data Use Agreement Needed for Research Projects Accounts will not be created unless there is an existing DUA or Clinical Trial Agreement (CTA). If there is no DUA, the sponsor must work with the Office of Sponsored Programs (OSP) to complete a DUA. Please confirm your external (non-CHOA employees) users/institutions have an existing DUA or CTA with CHOA.
By choosing 'yes', you are confirming there is an existing DUA with the institution this user is associated with.
* must provide value
Yes
To continue, fill out this spreadsheet and upload it below.
All external accounts will be set to expire one year after request. If an extension is needed, it can be requested at that time.
EXTERNAL INSTITUTIONS (non-CHOA employees) that need REDCap access AND ARE NOT REQUIRED to have a REDCap DUAs completed:
~ Columbia University Medical Center (CUMC)
~ Emory University
~ Phoenix Children's
~ Premise Healthcare
~ Medical Univ. of So. Carolina (MUSC)
Please upload the external users list here.
Data/Reporting needs may include:
~ Data Export
~ Data Import
~ Report Building
~ Data Quality
~ Logging
~ Record Locking
~ Etc.
Brief description
* must provide value
Please provide a detailed description, as it will help with the resolution process.
Project Name
* must provide value
Project URL
(URL will contain the letters "pid" in it. Do not use the survey URL.)
* must provide value
Look below for an example on where the URL is located
If you have you previously worked with a REDCap consultant on this project, please indicate below.
If no, please choose, enter "no previous consultant " below.
* must provide value
Artee Sharma
Carol Price (formally Dickens)
Dollicia Purvis
Kyle Lovelace
Melissa Jeffries
Brandon Potvin
Christina Roberts
Jonathan Park
Taufiq Hassan
Seton McRae
Vanessa Harris
Smah Abdelhamid
Interns
No previous consultant
Other
Enter other consultant used for this project
* must provide value
Please attach any relevant screenshots or documentation to depict the problem or error messages.